Frequently Asked Questions
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We offer a 14-day return policy on all items. Products must be unused and in their original packaging.
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Shipping is free and typically takes 7-16 business days. We only ship within the United States as we are a new U.S.-based company, so we’re focusing on domestic orders for now. That said, international expansion is definitely on our roadmap.
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We accept a variety of payment methods to make your shopping experience seamless. This includes PayPal, major credit cards such as Visa, MasterCard, and American Express. We also support payments through Apple Pay, Google Pay and SHOP pay.
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Once your order ships, you'll receive a tracking number via email. You can use this to track your package.
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You can reach our customer support team by visiting our contact page in the footer or sending an email to our support team at support@divenra.com
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Your security is our highest priority. All transactions on our website are encrypted using advanced SSL technology to ensure your privacy and security. We continuously monitor and update our website to meet the latest security standards and comply with regulatory requirements.
